FAQ

The handling time of your order depends on whether it includes a customized product or not. Standard products typically ship in 1 to 3 business days. Customized products such as door cards or instrument panels take a few weeks to manufacture and powder coat.

We only use Express shipping services. For European Union orders, you can expect delivery within 1 to 3 business days. For international orders, shipping will take between 2 to 5 business days. If you're in Canada, UK, or another country that charges import customs, it's likely the order will be delayed by 1 to 3 business days while your order goes through customs.

Yes, once your order has been shipped, you will receive a confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.
You can also use the chat button on our website, click on "track my order" and follow the instructions. 

If your item arrives damaged, please make sure to maintain all packaging materials, all shipping paperwork and the shipping label, and immediately send us some photos of the damaged item and packaging at info@dcnperformance.com . We will evaluate the issue and provide guidance on how to proceed, including possible replacements or refunds.

All transactions are processed securely to protect your information. We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover, Diners club), PayPal, Apple Pay, Google Pay, Shop Pay, and more.

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to make changes. If you have ordered a customized product and it's already in production, we cannot cancel your order although we might be able to make changes, depending on the stage of production your item is in. Once shipped, we can't modify orders.

It depends on your country. USA and EU customers don't have to pay any customs, import, or handling fees.

UK, Japan, Canada and other international customers may be subjected to customs fees, import taxes, or other local charges upon delivery. These are set by your local government, we have no control over them, and they are not included in our prices.

If the package is returned to us, we will refund your order minus the original shipping cost, the return shipping costs, and any non-refundable fees incurred. Customized products are not eligible for returns and refunds.

DCNPerformance has a 14-day return policy. To be eligible for a return, items must be unused, and shipped back in their original packaging. Please contact us to initiate the return process.

Yes, certain items such as customizable products and sale items are non-returnable. If you have questions about a specific item, please reach out to us for clarification.

You can reach our customer service team through the chat function on our website, via email at info@dcnperformance.com, and through our Facebook and Instagram page. We are here to assist you with any inquiries or concerns you may have.